Shipping & Policies

Shipping

Orders placed Monday-Friday before 3pm EST will be processed and shipped that same day. All orders placed after 3pm EST will be processed and shipped the next business day. Orders placed on Saturday, Sunday, or a holiday will be processed and shipped the following Monday or business day.

All orders will be shipped UPS Ground and are FREE of charge. Packages being shipped UPS Ground typically arrive within 7-10 days.

If you would like merchandise shipped 2nd day or next day air, please send an email to customerservice@genachandler.com. We will send you rates within 24 hours of receipt of your email.

Once orders have shipped no revisions or cancellations to the order can be accepted.

After an order has been processed and shipped, a confirmation email will be sent with the tracking number of the order.

Returns & Exchanges

Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. Some exclusions apply so please review terms on the product page of the item you are purchasing. All tags must be attached to the item(s) and a receipt must accompany the return/exchange. Items returned within 10 business days of receiving the merchandise can be returned for same value of merchandise credit. After 10 business days items are not eligible to be returned.

Please fill out the RETURN/EXCHANGE form enclosed with the order and send it along with the merchandise to the following address:

Gena Chandler
Attention: Returns/Exchanges
4209-106 Lassiter Mill Road
Raleigh, NC 27609

Upon receipt of returned merchandise refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items GenaChandler.Com reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.

Shoes must be returned in their original, undamaged shoebox. Shoes returned without the original box or in a damaged shoebox will not be accepted.

GenaChandler.Com is not responsible for lost or damaged packages being returned.

Please note, this return policy is only applicable to purchases made online.

Payments

GenaChandler.Com accepts VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

A sales tax of 7.75% will only be charged to those residents who live in North Carolina. This is where the only brick and mortar Gena Chandler store is at this time.

Privacy

We neither sell nor share your information with outside companies or third parties. Any information you provide is confidential and will not be used in ways that you have not consented to, such as being sold to third parties or reused without your permission.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. You may take your name off this list at anytime.